Shipping policy

At Shirley's, we are committed to providing a seamless and enjoyable shopping experience for our customers. This includes offering fast and reliable shipping services for all orders placed on our website. Please take a moment to review our shipping policy to understand how we handle the shipping of your purchases.

1. Processing Time:

- Upon receiving your order, our team will process it within 2-4 business days.

- Please note that processing time may vary during peak seasons and holidays. We appreciate your patience during these times.

2. Shipping Methods:

- We work with reputable shipping carriers to ensure timely delivery of your orders.

- Our preferred shipping providers include US Postals Services.

- The shipping method for your order will be determined based on the destination, size, and weight of the package.

3. Shipping Rates:

- Shipping rates are calculated based on the specific weight, dimensions, and destination of your order.

- You can view the shipping cost during the checkout process before completing your purchase.

- We may offer free shipping promotions from time to time, which will be clearly stated on our website.

4. Shipping Destinations:

- We currently ship to customers within the UnitedStates and Canada. For international customers, please refer to our international shipping policy for more information.

5. Delivery Time:

- Estimated delivery times will be provided at the time of checkout, based on the shipping method and destination.

- Please note that these are estimated delivery times and may be subject to delays caused by unforeseen circumstances such as weather conditions, customs clearance, or carrier delays.

6. Tracking:

- Once your order has been shipped, we will provide you with a tracking number.

- You can track the progress of your shipment through our website or directly on the carrier's website using the provided tracking number.

7. Order Status Updates:

- We will keep you informed about the status of your order via email.

- You will receive confirmation when your order has been successfully processed, along with tracking details.

- In case of any delays or issues with your shipment, we will notify you promptly and work towards resolving the matter as quickly as possible.

8. Shipping Restrictions:

- Some items may have specific shipping restrictions due to their size, weight, or contents. These restrictions will be clearly stated on the product page.

- Certain items may also be subject to international shipping restrictions or require additional documentation for customs clearance.

Please feel free to contact our customer support team if you have any further questions or concerns regarding our shipping policy. We are dedicated to providing exceptional service and will gladly assist you with any inquiries.

Last updated: 5 October, 2023

Please note that this shipping policy is subject to change without prior notice.